Jobs

Join Our Team

Nortech welcomes direct applications from suitable candidates wishing to apply for any of our vacancies. We will not respond to unsolicited approaches from recruitment agencies.

TECHNICAL SUPPORT ENGINEER

Competitive salary + Training + Excellent benefits

The role of a Technical Support Engineer will be to provide Software and Hardware support to our growing customer base.

 

Software Support

  • Responsible for software application support by phone, email or in person on software, systems and databases
  • Test and diagnose software related problems for all company products
  • Liaise with the Sales team, Development team, and Technical Support team where necessary to co-ordinate the correct technical and commercial response to the client if required

Technical Support

  • Providing technical support to customers via email, telephone and face to face
  • Prioritising calls and escalating issues to appropriate departments
  • Documenting all technical queries on CRM as they come into the business
  • Following up all outstanding queries where necessary
  • Attending installations to solve technical problems and provide a commissioning service where necessary
  • Carrying out product Return & Repairs as per the guidelines
  • Demonstrates equipment in house and at customers premises including technical presentations as required
  • Support and attend exhibition events as required

 

Skills and Experience Required:

Essential:

  • Proven ability to develop effective customer relationships at all levels
  • Excellent listening, questioning and presentation skills, an ability to interact confidently with clients to establish the problem and explain solution
  • Problem Solving, Logical thinking and attention to detail
  • Knowledge of databases (Microsoft SQL server, Microsoft Access, MySQL)
  • Excellent knowledge of electronic hardware and components
  • Excellent IT skills and understanding of networking
  • Effective time management skills, be self-motivated, be able to work as part of a team or independently, be able to quickly adapt to dynamic and complex environments, have a “can do” attitude, react quickly to business needs
  • A collaborative and proactive team player using excellent relationship building qualities to win the hearts and minds of colleagues, customers, potential partners and suppliers
  • Accepts occasional travel throughout the UK with overnight stays where required
  • Has a full driving licence

Desirable:

  • Successful track record in technical support
  • HNC or higher in electronic or computer science
  • Knowledge of scripting or programming languages (Python, JavaScript, C#)
  • Good background understanding and knowledge of industry

Benefits:

In addition to a competitive salary package, we offer an attractive range of benefits including 25 days’ annual leave plus 8 bank holidays, pension scheme, performance related bonus scheme, training, free parking space and excellent work environment

 

Please send your CV and covering letter via email to Francesca Vecchio